Delivery Information

Expert Graphite shipping Handling & returns: 

Destinations: We ship to virtually any country in the world, Some restrictions on some products and some products can not be shipped to certain destinations. 

The shipping cost:  Flat rate shipping fee is HKD$100, Lantau Island cannot be shipped / Oversea upon Quotation. 

Shipping Availability Date:

1. For items in stock, orders will be available for shipping within 1-3 business days after payment has been cleared.

2. For items out of stock, we will notify you of the expected product availability date.

3. The shipping confirmation will be provided once the order has shipped.

Delivery Time: All shipments will be delivered via the shipping method you selected. For air courier, delivery time will generally take from 7 to 9 business days after the shipping date. Total delivery time, including preparing the delivery time will generally take from 7 to 9 business days after the shipping date. Total delivery time, including preparing the order for shipping and shipping time, is typically 9 to 15 business days. In some cases, your customs authority may hold your order which may delay the delivery date.

Customs clearance, import duties, and VAT

• Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability.

• All duties and taxes levied are your (the buyer's) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered.

• phoeboe.com shall not be responsible for any shipping or customs delay since this is outside our control.

Return Policy

All sales Items are not eligible for Returns, Exchanges, or Warranties.